Contact Us

We’re here to help.


Email us

laptopbags.co@gmail.com
Estimated response time: 5 hr
For corporate or bulk order inquiries: Contact Us Here

FAQs


Are your prices in Singapore Dollars (SGD)?

All listed prices, including shipping rates are in Singapore Dollars (USD). All taxes and duties has been included in our prices.

Please note that depending on your local regulations regarding imports, shipments can be subject to import fees and taxes which are due on arrival.

What are you shipping fees?

Singapore – Singpost Registered Mail – $3.50
Rest of Asia – Registered Mail – $9
Rest of the World – Registered mail – $19

When will I get my order?

We process orders within the next business days with express shipping.

Order in Singapore are expected to reach in 1 to 2 working days.

Orders in Asia are expected to reach in 3 to 7 working days.

Orders shipped to the rest of world are shipped are expected to reach in 7 to 14 working days.

Our estimated delivery times are based on general international shipping times to your local post office. Do note your local post office might take an extended period in sorting and delivering your item to you.

What if I need to change my order?

No worries! If you need to change your order’s destination or its contents, simply contact us here and we can make any amendments for you.

What payment methods do you accept?

We accept PayPal and all major credit cards including Visa, MasterCard and American Express. Please select PayPal Option upon checkout to pay by credit card.
We also accept Bank Transfer from all local and international Banks.

Can I send my order as a gift?

Certainly!

To send as a gift, simply fill in your recipient address upon checking out and we can also include a hand written card for you.

What's your return policy?

We want you to be happy with your new bag purchase, so if you open your goods and find they are not quite right for you, please contact us here stating your order number.

You have 14 days from receiving the order to post your item (it needs to be postmarked within these 14 days). We will email you the instructions to return the item.

We are a small, independent company so receiving unused goods back in perfect condition and a timely fashion is crucial to our business.

Please make sure your returned goods are new, unused and in the original condition. Please also include any dust bags or original tags and packaging within the parcel.

Once your goods are returned to us we will quality check them and process a refund / store credit.

Our return policy charges a flat rate 9 SGD restocking fee per order for orders in Singapore. Return postage labels are also not included.

Returns made with free shipping during purchases will required a restocking fee of 29 Singapore dollars.

International orders (all locations outside of Singapore) are not applicable for returns.

All items ordered during promotional sale, such as “Black Friday Sale” and “Christmas Sale” are not available for returns.

How can I make an exchange?

We are not able to directly exchange goods, so if you decide you would like a different product we will issue a store credit and you can place a new order.

We cannot be held responsible for any goods lost in transit and recommend you use a trackable service when returning your order.

If the package received is damaged we will contact you with photos of the damage so you can take the appropriate action with your shipping company.

If the return is dispatched after 14 working days we will issue store credit at our discretion.
Please note that shipping costs and import fees are not refundable.

We love to hear from you


We response to all inquiries in 5 hours time.

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